As a company, we listen to our customers and use their feedback to drive our technology development and "fine tune" our solutions. Bitek International delivers world leading IP voice and data management solutions and takes great pride in being a customer-centric company that offers unparalleled reliability. For us, on-going support is every bit as important as software development. From the moment a Bitek solution is chosen, our staff is with you every step of the way - from the initial research to customize the solution to meet your needs, through the import of your database and the loading of your software, right up to the actual hands-on personalized training using your own system. And it doesn't stop there. After your system is implemented, the Bitek customer care staff is still available whenever you need them to answer your questions and help you with any problems. All of our solutions are backed by a one-year warranty and an ongoing customer care maintenance agreement.

The Bitek team understands the dynamics of your customer contact environment. We also understand that your first "go live" date is crucial. Most importantly, we understand the significance of delivering what has been promised - when it was promised.

Our customer care staff is dedicated to helping you get the most value from your investment. We provide support that ensures the success of every cutover. In fact, we can help you achieve a smoother cutover than virtually anyone else in the industry.

Bitek reduces the stress typically associated with installation of a telemanagement solution by assigning each account a support team with industry expertise and a high level of product knowledge. We actually convert and load all your data for you at our plant before we ship it to you. When you receive your Bitek system, it will be ready for operation so you won't lose precious training time to system setup tasks.

Bitek's customer care team takes a consultative approach to implementation. We guide you every step of the way - from pre-cutover through your system launch date. Our implementation cycle begins with a comprehensive launch meeting that covers all elements of pre and post-cutover activities. Our engineering team takes a site-specific view of your specific requirements and modifies our solution accordingly. We also develop a customized training plan and prepare the specific documentation that provides the foundation for your installation.

The same customer care team will manage all aspects of your account even after your cutover is successfully completed. At Bitek, we pride ourselves in providing seamless and ongoing service for the life of your business. Our customer care packages include prioritized response times for service requests and consultative support, backed by our 24/7 support for emergency situations. We offer a wide range of service options that offer you a proactive, preventative approach to your specific service needs. In addition to full telephone access to our professional staff, our service packages also include rate table updates, system enhancements, remote diagnostics, and correction of program errors.

Once your solution is in place and initial training has been completed, our team of experienced professionals will be available to facilitate ongoing training for system modifications and enhancements. Our customer care staff offers more than 15 years of industry insight on optimizing reporting functionality, new applications, and system upgrades. The customer care manager spearheads our relationship with you and continually taps the necessary resources that allow us to provide exceptional response times for all your questions. Our team can help you identify technical needs, consult with your staff on implementation, and assist you in defining your requirements. In addition, our database experts help refine and load your database while our training team provides hands-on guidance.