Hello and welcome to the Bitek website!
Since Bitek’s inception, we’ve prided ourselves on our extensive R&D program and we believe we’re now seeing the results of all our hard work. In the next few months, we’ll be launching our new Oracle based, BTMS v7, that includes unique communication control features. We’ve also launched our new hosted, web-based billing solution, Call accountant, for small to medium size business. Bitek has also extended our international reach and has now become a full time member of the ITU’s cybersecurity agenda, where we consult on telecom auditing and communication management. From the experience we gained so far, I’m extremely confidant Bitek is heading in the right direction and that we have a strong future to look forward to. Thank you for your interest in Bitek. For more information on our products and services, please click on the contact us tab above or call: +1 800 621 5866 Kind Regards,
We believe that the management of network systems, usage tracking, and the documentation of network assets, are the key enablers to continued investment in converged technologies. The combination of our intelligent solutions and our industry expertise, allows us to provide businesses with a means to effectively manage their communications resources, while reducing their network investment. Our key advantages are:
Bitek partners with leading technology companies in the various telecommunication market segments to bring our customers the suite of best choice solutions encompassing the latest technologies. We are committed to developing both distribution and technology partnerships that offer mutual benefits. For information on becoming a Bitek Business Partner, please e-mail us at partnerprogram@bitek.com. Partners include: Altura Communication Solutions
ACUTA
HIMSS
STC
As a company, we listen to our customers and use their feedback to drive our technology development and "fine tune" our solutions. Bitek International delivers world leading IP voice and data management solutions and takes great pride in being a customer-centric company that offers unparalleled reliability. For us, on-going support is every bit as important as software development. From the initial research to customize the solution, the import of your database, the loading of your software, and the hands-on personalized training, our staff are with you every step of the way. And it doesn't stop there. After your system is implemented, Bitek customer support staff are available whenever you need them to answer your questions and to assist with any problems. All of our solutions are backed by a one-year warranty and an ongoing customer care maintenance agreement. In cooperation with our dedicated support teams, Bitek is confident our customers benefit from the best commercial and technical support available. Our 34+ years of installation experience means we are well prepared to support hardware faults and system support. To this end, our local support partners stock replacement hardware in case of faults and breakdowns. Guardian sensors, for example, can be exchanged simply and quickly and all software support issues are handled directly by core system architects. Bitek Trouble Ticket Our customer centric support centers operate our proprietary trouble ticket system for software and hardware faults. Support logs are controlled by an experienced Bitek network administrator and this system is fully web-based and accessible via the Bitek.com website. Upon receipt of a valid trouble ticket, an administrator will immediately request assistance from the correct department to ensure your problem is dealt with as quickly as possible. For more information on Bitek’s Trouble Ticket solution, please contact us.
Installations
The Bitek team understands the dynamics of your customer contact environment. We also understand that your first "go live" date is crucial. Most importantly, we understand the significance of delivering what has been promised - when it was promised. Our customer care staff is dedicated to helping you get the most value from your investment. We provide support that ensures the success of every installation. In fact, we can help you achieve a smoother cutover than virtually anyone else in the industry. Bitek reduces the stress typically associated with installation of a telemanagement solution by assigning each account a support team with industry expertise and a high level of product knowledge. With BTMS, we actually convert and load all your data for you at our plant before we ship it to you. When you receive your Bitek system, it will be ready for operation so you won't lose precious training time to system setup tasks. Implementation
Bitek's customer care team always takes a consultative approach to implementation. We guide you every step of the way - from installation to your system launch date. Our implementation cycle begins with a comprehensive launch meeting that covers all elements of pre and post installation activities.
Our engineering team takes a site-specific view of your specific requirements and modifies our solution accordingly. We also develop a customized training plan and prepare the specific documentation that provides the foundation for your installation. Bitek takes pride in training users to exceptionally high standards and has been running accredited customer training events for the last ten years. Customer training sessions are either conducted at Bitek's US headquarters or at the customers site via our remote training tools. We also periodically travel to customer locations to ensure our customers are operating as efficiently as possible.
Service Center
The customer care team will manage all aspects of your account even after your installation is successfully completed. At Bitek, we pride ourselves in providing seamless and ongoing service for the life of your business. Our customer care packages include prioritized response times for service requests and consultative support, backed by our 24/7 support for emergency situations. We offer a wide range of service options that offer you a proactive, preventative approach to your specific service needs. In addition to full telephone access to our professional staff, our service packages also include rate table updates, system enhancements, remote diagnostics, and correction of program errors. Service Team
Once your solution is in place and initial training has been completed, our team of experienced professionals will be available to facilitate ongoing training for system modifications and enhancements. Our customer care staff offers more than 15 years of industry insight on optimizing reporting functionality, new applications, and system upgrades. The customer care manager spearheads our relationship with you and continually taps the necessary resources that allow us to provide exceptional response times for all your questions. Our team can help you identify technical needs, consult with your staff on implementation, and assist you in defining your requirements. In addition, our database experts help refine and load your database while our training team provides hands-on guidance. |
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Throughout this site, we’ve endeavoured to create a snapshot of our products and services to give you an insight into who we are and what we do.
